Please choose carefully when ordering online, if you are unsure on sizing please send us an email & we will be happy to help with any questions you may have.
Wild Posse will happily accommodate the following return options within 7 days of order received, for items that are unworn, unwashed, unaltered with tags still attached and in the original packaging.
Please read carefully before placing your order to avoid disappointment as by shopping with us, you are agreeing to the following policy.
Please note all sale items are all final sales. We can not offer a return or exchange on these items.
Email us at email@example.com and we will send further instructions on where to send your return.
1. CREDIT NOTE
Your credit note will be processed as soon as we receive the item/s back at the boutique.
Credit notes are valid for 30 days and will be issued as an online gift card, where you will be emailed a unique code to enter upon checkout. You will also be required to pay shipping on any orders using this credit note, even if they were eligible for free shipping prior.
Let us know your exchange preference and we can hold the particular item until your return is received. You will be required to pay shipping for the exchange.
Refunds will only be offered for manufacturing faults on garments returned in original packaging and must comply to the above conditions.
Please note online pop-up sale items are all final sales. We can not offer a return on these items.
Beauty and wellness products are only able to be returned provided the security seal is intact and not broken.
Swimwear, Intimates, Jewellery, Hats, Shoes and Lay-Bys are not eligible to be returned.
Items purchased using Afterpay cannot be returned, exchanged or refunded unless deemed faulty.
POSTING YOUR RETURN
Please send your return with registered post or postal insurance. We will not hold any responsibility for missing parcels. Please email through the tracking number once the item has been posted.
FAULTY ITEMS + INCORRECT ORDERS
If you receive a damaged, faulty item or incorrect, please email us at firstname.lastname@example.org with photos, your order number and details of the fault within 2 days of receiving your order.
For all deemed faulty items we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer and available stock on hand. Please note all faulty items must be received by Wild Posse before a replacement or refund is made.
If the manufacturer deems your item faulty, then your refund will be processed (please allow processing time). Original shipping costs are non-refundable
All incorrect orders will be handled by our customer service team to arrange a reasonable resolution for both parties. All incorrect orders must be received by Wild Posse with original packaging and/or tags attached before agreed replacement sent or refund is made.
Please note we will not offer refunds or exchanges on items that have been incorrectly washed or general wear and tear as these are not considered to be faulty.